LifelongAftercare
We look after your hearing for life — not just at the point of sale.
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Buying a hearing aid is not a transaction — it is the beginning of a relationship. Hearing changes over time, technology evolves, and your listening environments change. Our aftercare programme ensures your hearing aids continue to perform exactly as they should throughout their lifespan.
5–7
year average hearing aid lifespan
What our aftercare includes
Every hearing aid we fit comes with a structured aftercare programme. This includes an initial follow-up appointment two to four weeks after fitting to review performance and make fine-tuning adjustments, plus annual hearing reviews to monitor any changes in your hearing thresholds.
We also provide routine cleaning and maintenance of your devices — professionally cleaning wax filters, microphone ports, and receiver tips that home cleaning cannot effectively reach. This extends the operational life of your hearing aids significantly.
Staying with the same audiologist matters
At Hear Care, you will always see the same familiar faces. We keep detailed records of your hearing history from your first appointment onwards — so when you return for a review, your audiologist already knows your hearing profile, the device you wear, and the adjustments made previously.
This continuity is something a large retail hearing aid chain cannot easily replicate. Your audiologist knows whether your hearing has changed, whether your device is performing to its specification, and what adjustments are likely to help — without starting from scratch each time.
What to expect
- 1
Initial follow-up
Scheduled 2–4 weeks after fitting to review performance, address any discomfort, and fine-tune the device.
- 2
Annual hearing review
Full audiogram repeated annually to monitor hearing thresholds and adjust amplification if needed.
- 3
Routine maintenance
Professional cleaning of microphone ports, wax guards, receivers, and tubing — typically twice a year.
- 4
Software updates
Firmware and processing algorithm updates from the manufacturer, applied when available.
- 5
Repairs
Minor repairs carried out in-clinic. For manufacturer repairs, we manage the process on your behalf with loan devices available.
What's included
- Structured follow-up programme from day one
- Annual hearing reviews included
- Professional cleaning and maintenance
- Firmware and software updates
- Repair management including manufacturer warranty
- Loan hearing aids available during repairs
Common questions
Is aftercare charged separately?
Routine aftercare — including follow-up appointments, annual reviews, and cleaning — is included as part of our service. We believe good aftercare is part of what you pay for when you fit a hearing aid with us, not an optional extra.
What if my hearing aid needs a repair?
Minor repairs are often carried out in-clinic on the same day. For more complex repairs requiring return to the manufacturer, we manage the entire process — you drop the device with us and we arrange everything. Loan devices are available if your repair will take more than a few days.
What happens when my hearing aid reaches the end of its life?
We will advise you well in advance when a device is approaching end of life, and discuss your options — whether that is a replacement device, an upgrade, or a service extension. Because we know your full hearing history, the transition to a new device is straightforward.
Ready to take the next step?
Book an appointment at our Skerries or Malahide clinic — or ask us about a home visit.