Privacy Policy

1. Who we are

Hear Care Audiology is the data controller for personal data collected through this website. We operate independent audiology clinics at 30C Strand Street, Skerries, Co. Dublin, and Unit 3C, rear of 1 Church Rd, Malahide, Co. Dublin.

Contact for data matters: [email protected]

2. What data we collect

When you submit a booking or contact enquiry through this website, we collect:

• Full name
• Phone number
• Email address (if provided)
• Preferred clinic and service
• Preferred appointment date (if provided)
• Any message you include in the form

We do not collect sensitive health information through this website. Any health information you share in a message field is provided voluntarily at your discretion.

3. Why we collect it

We use your information solely to respond to your appointment enquiry and to arrange your visit. The legal basis for this processing is contract performance (Article 6(1)(b) GDPR) and, where applicable, our legitimate interest in responding to enquiries from prospective patients (Article 6(1)(f) GDPR).

4. Who sees your data

Your enquiry is received by the Hear Care Audiology team. We do not sell, rent or share your personal data with third parties for marketing purposes.

We use the following processors to deliver our services:

• Vercel - website hosting (servers in the EU/EEA where possible)
• Resend - transactional email delivery of booking enquiries

All processors are bound by data processing agreements and operate in compliance with GDPR.

5. How long we keep it

Enquiry records are retained for up to 12 months from the date of submission, or until the matter is resolved, whichever is sooner. Clinical records maintained at our clinics are subject to separate retention policies required by Irish healthcare regulations.

6. Your rights

Under GDPR, you have the right to:

• Access the personal data we hold about you
• Correct inaccurate data
• Request erasure of your data (the “right to be forgotten”)
• Object to or restrict processing
• Data portability
• Lodge a complaint with the Data Protection Commission (Ireland): dataprotection.ie

To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.

7. Cookies

For information about how this website uses cookies, please see our Cookie Policy.

8. Changes to this policy

We may update this policy from time to time. The date at the top of this page reflects when it was last revised. Continued use of this website after any change constitutes acceptance of the updated policy.